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| 1 | +--- |
| 2 | +title: "Contract Management" |
| 3 | +url: /developerportal/deploy/contract-management/ |
| 4 | +weight: 20 |
| 5 | +description: "Understand your Mendix subscription lifecycle, contract statuses, renewal timelines, and critical actions to ensure continuous service and prevent data loss." |
| 6 | +--- |
| 7 | + |
| 8 | +## Introduction |
| 9 | + |
| 10 | +The Mendix Contract Management system ensures a seamless and predictable Mendix experience by keeping you fully informed of contract statuses and maintaining data portability throughout your Mendix subscription lifecycle. |
| 11 | + |
| 12 | +This document provides detailed information about the status of your Mendix application contracts, critical timelines, and the actions required to guarantee continuous access to your Mendix applications and services. |
| 13 | + |
| 14 | +## Mendix Subscription Lifecycle{#mendix-subscription-lifecycle} |
| 15 | + |
| 16 | +Your Mendix subscription is categorized into three main statuses: Active, Expiring, and Expired, based on your contract's expiry date. |
| 17 | + |
| 18 | +| Account Status | Timeline | Impact | |
| 19 | +|---------------|----------|--------------------| |
| 20 | +| **Active (Green)** | Until 30 days before contract expiry | Your account is fully active, with all services available and application runtimes functioning normally. This is the optimal state for uninterrupted Mendix usage. | |
| 21 | +| **Expiring (Orange)** | From 30 days before contract expiry until contract end date | All services continue to function normally. You receive email reminders, notifications, and banner alerts on Mendix Platform about your upcoming renewal. | |
| 22 | +| **Expired (Red)** | From the day after contract expiry up to 60 days | Your account and applications are downgraded to **Unlicensed** mode. You can manually restart apps, but they will automatically shut down after 2-4 hours and are limited to 6 concurrent users. Platform features are not disabled.| |
| 23 | + |
| 24 | +## Contract Timeline and Milestones{#contract-timeline-and-milestones} |
| 25 | + |
| 26 | +Mendix Platform provides proactive communication to simplify the renewal process. The following timeline outlines key milestones and required actions: |
| 27 | + |
| 28 | +### Before Contract Expiry{#before-contract-expiry} |
| 29 | + |
| 30 | +These milestones provide ample opportunity to discuss renewal options and take necessary steps to ensure contract continuity with no access or data loss. |
| 31 | + |
| 32 | +#### 90 Days Before Contract Expiry{#90-days-before-contract-expiry} |
| 33 | + |
| 34 | +* **Email notification** – You receive emails providing information about your upcoming contract renewal |
| 35 | +* **Action required** – Contact your (Partner) Account Team to discuss renewal options and next steps. Early engagement allows for a smoother process |
| 36 | + |
| 37 | +#### 30 Days Before Contract Expiry{#30-days-before-contract-expiry} |
| 38 | + |
| 39 | +* **Status change** – Your Mendix account transitions to Expiring (Orange) status |
| 40 | +* **Mendix Platform notifications** – Mendix Platform users see renewal countdown banners |
| 41 | +* **Email reminders** – You receive reminder emails if renewal requirements have not been met |
| 42 | +* **Administrator notifications** – Mendix Administrators and Technical Contacts receive offboarding reminders and data download instructions |
| 43 | + |
| 44 | +{{% alert color="info" %}} |
| 45 | +While Mendix services continue to function normally, this is the critical period to initiate renewal discussions. |
| 46 | +{{% /alert %}} |
| 47 | + |
| 48 | +#### 15 Days Before Contract Expiry{#15-days-before-contract-expiry} |
| 49 | + |
| 50 | +* **Impact warning emails** – You receive automated emails detailing the consequences of non-renewal |
| 51 | +* **Tailored instructions** – Mendix Administrators and Technical Contacts receive offboarding instructions |
| 52 | + |
| 53 | +#### 7 Days Before Contract Expiry{#7-days-before-contract-expiry} |
| 54 | + |
| 55 | +* **Final impact emails** – You receive final detailed explanations about the impact of non-renewal |
| 56 | +* **Data offboarding instructions** – Administrators and Technical Contacts receive tailored instructions for offboarding application data |
| 57 | + |
| 58 | +{{% alert color="warning" %}} |
| 59 | +This is your final opportunity to renew your contract and avoid service disruption. |
| 60 | +{{% /alert %}} |
| 61 | + |
| 62 | +#### Pre-Expiry Timeline Summary{#pre-expiry-timeline-summary} |
| 63 | + |
| 64 | +| **Days Before Expiry** | **Key Actions** | **Status** | |
| 65 | +|------------------------|-----------------|------------| |
| 66 | +| **90 days** | Contact Account Team for renewal | Active | |
| 67 | +| **30 days** | Finalize renewal discussions | Expiring | |
| 68 | +| **15 days** | Download data if not renewing | Expiring | |
| 69 | +| **7 days** | Last chance to renew | Expiring | |
| 70 | + |
| 71 | +### Post Contract Expiry{#post-contract-expiry} |
| 72 | + |
| 73 | +If your contract is not renewed by the expiry date, your account transitions to Expired status with the following consequences: |
| 74 | + |
| 75 | +#### 1 Day After Contract Expiry{#1-day-after-contract-expiry} |
| 76 | + |
| 77 | +* **Mendix Platform banner** – All Mendix Platform users see a banner clearly stating that the contract has expired |
| 78 | +* **Restricted access** – Account access is downgraded and apps are transitioned to **Unlicensed** mode |
| 79 | +* **Deployment restrictions** – Application data is available for download for the next 60 days |
| 80 | + |
| 81 | +#### 60 Days After Contract Expiry{#60-days-after-contract-expiry} |
| 82 | + |
| 83 | +Your Mendix Cloud application data is permanently deleted. |
| 84 | + |
| 85 | +{{% alert color="warning" %}} |
| 86 | +Application data deletion is irreversible. Make sure to download all necessary application data before this deadline if you do not intend to renew your contract. |
| 87 | +{{% /alert %}} |
| 88 | + |
| 89 | +#### Post-Expiry Timeline Summary{#post-expiry-timeline-summary} |
| 90 | + |
| 91 | +| **Days After Expiry** | **Key Actions** | **Status** | |
| 92 | +|------------------------|-----------------|------------| |
| 93 | +| **0 days (Expired)** | Contract expires | Expired | |
| 94 | +| **+1 day** | Limited access | Expired | |
| 95 | +| **+60 days** | Data permanently deleted | Expired | |
| 96 | + |
| 97 | +## Steps to Guarantee Continuous Service{#steps-to-guarantee-continuous-service} |
| 98 | + |
| 99 | +To prevent any disruptions to your Mendix services and avoid data loss, follow these essential steps: |
| 100 | + |
| 101 | +* **Engage your account team early** – Proactively contact your (Partner) Account Team to discuss renewal options and finalize agreements well in advance of your contract expiry date |
| 102 | +* **Complete the contract renewal process** – Ensure that the renewal process is fully completed and confirmed before your current contract expires |
| 103 | +* **Review and upgrade regularly** – Review Mendix Terms regularly and plan your upgrade annually to remain aligned with End-of-Life standards and benefit from the latest Mendix platform enhancements and security updates |
| 104 | + |
| 105 | +## Read More |
| 106 | + |
| 107 | +* [Licensing Apps](/developerportal/deploy/licensing-apps-outside-mxcloud/) |
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