Refactor README and SUPPORT files to enhance clarity and remove placeholder content

Author: perrysk-msft

README.md

@@ -1,18 +1,6 @@
-# Project
+# Microsoft Python Data Provider for SQL Server and Azure SQL
 
-> This repo has been populated by an initial template to help get you started. Please
-> make sure to update the content to build a great experience for community-building.
-
-As the maintainer of this project, please make a few updates:
-
-- Improving this README.MD file to provide a great experience
-- Updating SUPPORT.MD with content about this project's support experience
-- Understanding the security reporting process in SECURITY.MD
-- Remove this section from the README
-
-# Python Connector for SQL Server and Azure SQL
-
-The Microsoft **mssql-python** module is a powerful, user-friendly Python connector designed for seamless interaction with Microsoft SQL Server, Azure SQL Database, and Azure SQL Managed Instance databases using Direct Database Connectivity (DDBC). DDBC allows Python applications to connect directly to SQL Server, bypassing the need for an external driver manager. This driver is crafted to adhere to the [DB API 2.0](https://peps.python.org/pep-0249/) specification while incorporating additional Pythonic features that enhance its ease of use and functionality. The driver offers comprehensive functionalities, including establishing connections, executing queries, and managing transactions among many other features.
+The Microsoft **mssql-python** data provider is a powerful, user-friendly Python connector designed for seamless interaction with Microsoft SQL Server, Azure SQL Database, and Azure SQL Managed Instance databases using Direct Database Connectivity (DDBC). DDBC allows Python applications to connect directly to SQL Server, bypassing the need for an external driver manager. This driver is crafted to adhere to the [DB API 2.0](https://peps.python.org/pep-0249/) specification while incorporating additional Pythonic features that enhance its ease of use and functionality. The driver offers comprehensive functionalities, including establishing connections, executing queries, and managing transactions among many other features.
 
 ## Key Features
 

SUPPORT.md

@@ -1,13 +1,3 @@
-# TODO: The maintainer of this repo has not yet edited this file
-
-**REPO OWNER**: Do you want Customer Service & Support (CSS) support for this product/project?
-
-- **No CSS support:** Fill out this template with information about how to file issues and get help.
-- **Yes CSS support:** Fill out an intake form at [aka.ms/onboardsupport](https://aka.ms/onboardsupport). CSS will work with/help you to determine next steps.
-- **Not sure?** Fill out an intake as though the answer were "Yes". CSS will help you decide.
-
-*Then remove this first heading from this SUPPORT.MD file before publishing your repo.*
-
 # Support
 
 ## How to file issues and get help  
@@ -16,10 +6,5 @@ This project uses GitHub Issues to track bugs and feature requests. Please searc
 issues before filing new issues to avoid duplicates.  For new issues, file your bug or 
 feature request as a new Issue.
 
-For help and questions about using this project, please **REPO MAINTAINER: INSERT INSTRUCTIONS HERE 
-FOR HOW TO ENGAGE REPO OWNERS OR COMMUNITY FOR HELP. COULD BE A STACK OVERFLOW TAG OR OTHER
-CHANNEL. WHERE WILL YOU HELP PEOPLE?**.
-
 ## Microsoft Support Policy  
-
-Support for this **PROJECT or PRODUCT** is limited to the resources listed above.
+Support for the mssql-python sql driver is limited to the resources listed above.