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Affiliate FAQ
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‎partners/affiliate/index.html‎

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@@ -196,6 +196,28 @@ <h4>Affiliate Partner Playbook</h4>
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<div class="affiliate-main">
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<h2>Frequently asked questions</h2>
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<div class="faq-list">
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<span>Who can become a ThingsBoard affiliate?</span>
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<p>We welcome anyone with a relevant audience or professional network in the IoT space. This includes tech bloggers, YouTubers, IoT consultants, system integrators, and hardware manufacturers. If you create content or provide solutions that help businesses connect and manage their devices, you are a perfect fit for our program.</p>
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<span>How is the commission calculated?</span>
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<p>Commission is calculated as a percentage of the actual payment made by the customer. You receive:<br><b>30%</b> for Public Cloud and Self-managed subscriptions(recurring for 12 months);<br><b>15%</b> for Private Cloud subscriptions (recurring for 12 months);<br><b>10%</b> for Perpetual Licenses and Enterprise contracts (one-time). Earnings are credited to your FirstPromoter account immediately after the client's payment is confirmed.<br><br> <i>Example: For a client referred to the "Pilot" plan on the Public Cloud, you will receive a commission of $44.70 per month. This equates to a total annual commission of $536.40 from a single client.</i></p>
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<span>Can I earn rewards for referring free users?</span>
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<span>Who can become a ThingsBoard affiliate?</span>
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<span>What is the payout schedule?</span>
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<p>We welcome anyone with a relevant audience or professional network in the IoT space. This includes tech bloggers, YouTubers, IoT consultants, system integrators, and hardware manufacturers. If you create content or provide solutions that help businesses connect and manage their devices, you are a perfect fit for our program.</p>
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<p>Commissions are paid monthly. We pay out all earned commissions once a month, regardless of the amount, ensuring you receive your rewards consistently.</p>
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<span>How does tracking and attribution work technically?</span>
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<p>When a user clicks your link, your Promoter ID is automatically linked to their profile as soon as they sign up for our Cloud/License Portal or submit a "Contact Us" request. We use FirstPromoter to accurately track commissions and process payouts via PayPal or Wise. Most importantly, we protect your leads with a first-touch attribution model: the partner who originally introduced the user earns the commission, not the one whose link was clicked last before the purchase.</p>
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<span>What is the recommended roadmap for success?</span>
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<p>1. Join: Sign up to get your unique affiliate link.<br>2. Learn: Download the 'Playbook' from our Partner Toolkit to master the value proposition.<br>3. Create: Publish a tutorial, case study, or comparison article featuring ThingsBoard.<br>4. Distribute: Share it with your audience on LinkedIn, YouTube, or your blog.<br>5. Earn: Track your clicks in FirstPromoter and receive monthly payouts.</p>
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<span>What are the key program concepts I should know?</span>
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<p><b>First-Touch Attribution:</b> You get the credit if you are the first to refer a user, protecting your leads regardless of future clicks.<br>
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<b>90-Day Cookie:</b> If a user clicks your link and converts within 3 months, you earn the commission.<br>
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<b>Net-30 Payouts:</b> We process payments once a month for the previous month's approved earnings.</p>
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<span>What is the payout schedule?</span>
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<span>What is the difference between the subscription plans?</span>
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<p>Commissions are paid monthly. We pay out all earned commissions once a month, regardless of the amount, ensuring you receive your rewards consistently.</p>
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<p><a href="/products/paas/">Public Cloud</a> is a ready-to-use SaaS solution hosted by us. <a href="/products/thingsboard-pe/">Self-managed (Professional Edition)</a> allows customers to install the platform on their own servers or cloud for full control. <a href="/pricing/?product=thingsboard-private-cloud">Private Cloud</a> is a dedicated instance managed by our team for high-load enterprise projects. <a href="/pricing/?product=thingsboard-pe&solution=pe-perpetual">Perpetual Licenses</a> are a one-time purchase option for self-hosted deployments.</p>
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<span>I have more questions. Who should I contact?</span>
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<p>If you have specific questions or need assistance, please contact our partner team directly at <a href="mailto:affiliates@thingsboard.io">affiliates@thingsboard.io</a>. We are here to help you succeed!</p>
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