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[19.0] [MIG] helpdesk_mgmt: Migration to 19.0#978

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[19.0] [MIG] helpdesk_mgmt: Migration to 19.0#978
stferraro wants to merge 607 commits into
OCA:19.0from
Jenrax-git:19.0-mig-helpdesk_mgmt

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mymage and others added 30 commits April 21, 2026 10:12
Currently translated at 100.0% (247 of 247 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
Currently translated at 100.0% (247 of 247 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
Currently translated at 100.0% (247 of 247 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/nl/
Similar to what already exists on web, an error will be displayed if a file
exceeding the limit is selected from the /new/ticket portal page.

TT48681
The steps to reproduce the problem:
1. Go to /new/ticket
2. Set the web to other lang than English
3. Upload a file with higher size than 128 Mb

The tex will not be translated

With this changes the module is marked as translatable on
frontend and it will be considered when searching for translations.
Updated by "Update PO files to match POT (msgmerge)" hook in Weblate.

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/
Currently translated at 100.0% (250 of 250 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
Currently translated at 100.0% (250 of 250 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
Currently translated at 100.0% (250 of 250 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/pt_BR/
to allow ticket submission on portal
Updated by "Update PO files to match POT (msgmerge)" hook in Weblate.

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/
Currently translated at 100.0% (252 of 252 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/pt_BR/
Currently translated at 100.0% (252 of 252 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
Currently translated at 100.0% (252 of 252 strings)

Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/
Following the recommendations set forth in the following document by
Odoo:

https://www.odoo.com/documentation/16.0/developer/reference/backend/testing.html#special-tags

improves compatibility of this particular test with other addons.
… user

[IMP]helpdesk_mgmt: Use the default assigned user form team as ticket user

[IMP]helpdesk_mgmt: Use the default assigned user form team as ticket user
[FIX]helpdesk_mgmt: LINT

[FIX]helpdesk_mgmt: add better tests conditions
OCA-git-bot and others added 11 commits April 21, 2026 10:12
Currently translated at 80.1% (238 of 297 strings)

Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/fr/
Currently translated at 100.0% (297 of 297 strings)

Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/fr/
Currently translated at 79.1% (235 of 297 strings)

Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/sk/
Currently translated at 79.4% (236 of 297 strings)

Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/sk/
Currently translated at 100.0% (297 of 297 strings)

Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/sk/
Currently translated at 79.1% (235 of 297 strings)

Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt
Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt/es/
@SiscoIngeos
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LGFM

@stferraro
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Hi, @pedrobaeza, @victoralmau please review and merge!

@stferraro stferraro changed the title 19.0 mig helpdesk mgmt [19.0] [MIG] helpdesk_mgmt: Migration to 19.0 May 5, 2026
@stferraro stferraro force-pushed the 19.0-mig-helpdesk_mgmt branch from 3be1c7b to d76e922 Compare May 5, 2026 15:24
@stferraro
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Hi, @peterromao please check this pr and approve /oca-bot migrate

@victoralmau
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Please, cherry-pick #986 before migration commit.

victoralmau and others added 2 commits May 6, 2026 08:50
Similar to what happens with CRM, the following changes are added to the partner_id field:
- Define a context with the default values for the fields that exist in the ticket

TT62128
@stferraro stferraro force-pushed the 19.0-mig-helpdesk_mgmt branch from d76e922 to c65d794 Compare May 6, 2026 12:51
@stferraro
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Hi! , @victoralmau thanks for your observation.

I’ve cherry-picked commit bd9ef13 from #986 and reorganized the history so that the migration is a single clean commit, as requested.

Could you please perform a functional test and a code review? If everything looks good, I’d appreciate your approval.

Thanks in advance!

@stferraro
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Hi ! @CristianoMafraJunior check this PR and approve please!

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@Karla-Villegas Karla-Villegas left a comment

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Functional tests: Approved.

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