ServiceDeskKit Start Kit Filament 5.x and Laravel 13.x

About ServiceDeskKit

ServiceDeskKit is a robust starter kit built on Laravel 13.x and Filament 5.x, designed to accelerate the development of modern web applications with a ready-to-use multi-panel structure.

Features

• Laravel 13.x - The latest version of the most elegant PHP framework
• Filament 5.x - Powerful and flexible admin framework
• Multi-Panel Structure - Includes four pre-configured panels:
  • Admin Panel (/admin) - For system administrators
  • Agent Panel (/agent) - For support operators/agents
  • App Panel (/app) - For authenticated application users
  • Guest Panel (/) - Public frontend interface for visitors
• Environment Configuration - Centralized configuration through the config/servicedeskkit.php file

System Requirements

• PHP 8.3 or higher
• Composer
• Node.js and PNPM

Installation

Clone the repository

laravel new my-app --using=jeffersongoncalves/servicedeskkitv5 --database=mysql

Using FilaKit CLI

Or use FilaKit CLI for a simplified setup:

filakit new my-app --kit=jeffersongoncalves/servicedeskkitv5

Install FilaKit CLI: composer global require jeffersongoncalves/filakit-cli

Easy Installation

ServiceDeskKit can be easily installed using the following command:

php install.php

This command automates the installation process by:

• Installing Composer dependencies
• Setting up the environment file
• Generating application key
• Setting up the database
• Running migrations
• Installing Node.js dependencies
• Building assets
• Configuring Herd (if used)

Manual Installation

Install JavaScript dependencies

pnpm install

Install Composer dependencies

composer install

Set up environment

cp .env.example .env
php artisan key:generate

Configure your database in the .env file

Run migrations

php artisan migrate

Run the server

php artisan serve

Installation with Docker

Clone the repository

laravel new my-app --using=jeffersongoncalves/servicedeskkitv5 --database=mysql

Move into the project directory

cd my-app

Install Composer dependencies

composer install

Set up environment

cp .env.example .env

Configuring custom ports may be necessary if you have other services running on the same ports.

# Application Port (ex: 8080)
APP_PORT=8080

# MySQL Port (ex: 3306)
FORWARD_DB_PORT=3306

# Redis Port (ex: 6379)
FORWARD_REDIS_PORT=6379

# Mailpit Port (ex: 1025)
FORWARD_MAILPIT_PORT=1025

Start the Sail containers

./vendor/bin/sail up -d

You won't need to run php artisan serve, as Laravel Sail automatically handles the development server within the container.

Attach to the application container

./vendor/bin/sail shell

Generate the application key

php artisan key:generate

Install JavaScript dependencies

pnpm install

Authentication Structure

ServiceDeskKit comes pre-configured with a custom authentication system that supports different types of users:

• Admin - For administrative panel access (/admin)
• Operator - For agent/support panel access (/agent)
• User - For application panel access (/app)

Each user type has its own database table, model, guard, and authentication flow. Default test credentials (after seeding):

User Type	Email	Password
Admin	admin@servicedeskkit.com	password
Operator	operator@servicedeskkit.com	password
User	user@servicedeskkit.com	password

Development

# Run the development server with logs, queues and asset compilation
composer dev

# Or run each component separately
php artisan serve
php artisan queue:listen --tries=1
pnpm run dev

Customization

Panel Configuration

Panels can be customized through their respective providers:

• app/Providers/Filament/AdminPanelProvider.php
• app/Providers/Filament/AgentPanelProvider.php
• app/Providers/Filament/AppPanelProvider.php
• app/Providers/Filament/GuestPanelProvider.php

Alternatively, these settings are also consolidated in the config/servicedeskkit.php file for easier management.

Themes and Colors

Each panel can have its own color scheme, which can be easily modified in the corresponding Provider files or in the servicedeskkit.php configuration file.

Configuration File

The config/servicedeskkit.php file centralizes the configuration of the starter kit, including:

• Panel routes
• Middleware for each panel
• Branding options (logo, colors)
• Authentication guards

User Profile — joaopaulolndev/filament-edit-profile

This project already comes with the Filament Edit Profile plugin integrated for the Admin and App panels. It adds a complete profile editing page with avatar, language, theme color, security (tokens, MFA), browser sessions, and email/password change.

• Routes (defaults in this project):
  • Admin: /admin/my-profile
  • App: /app/my-profile
• Navigation: by default, the page does not appear in the menu (shouldRegisterNavigation(false)). If you want to show it in the sidebar menu, change it to true in the panel provider.

Where to configure

• Panel providers

  • Admin: app/Providers/Filament/AdminPanelProvider.php
  • App: app/Providers/Filament/AppPanelProvider.php In these files you can adjust:
  • ->slug('my-profile') to change the URL (e.g., 'profile')
  • ->setTitle('My Profile') and ->setNavigationLabel('My Profile')
  • ->setNavigationGroup('Group Profile'), ->setIcon('heroicon-o-user'), ->setSort(10)
  • ->shouldRegisterNavigation(true|false) to show/hide it in the menu
  • Shown forms: ->shouldShowEmailForm(), ->shouldShowLocaleForm([...]), ->shouldShowThemeColorForm(), ->shouldShowSanctumTokens(), ->shouldShowMultiFactorAuthentication(), ->shouldShowBrowserSessionsForm(), ->shouldShowAvatarForm()

• General settings: config/filament-edit-profile.php

  • locales: language options available on the profile page
  • locale_column: column used in your model for language/locale (default: locale)
  • theme_color_column: column for theme color (default: theme_color)
  • avatar_column: avatar column (default: avatar_url)
  • disk: storage disk used for the avatar (default: public)
  • visibility: file visibility (default: public)

Migrations and models

• The required columns are already included in this kit's default migrations (users and admins): avatar_url, locale and theme_color, using the names defined in config/filament-edit-profile.php.
• The App\Models\User and App\Models\Admin models already read the avatar using the plugin configuration (getFilamentAvatarUrl).

Avatar storage

• Make sure the filesystem disk is configured and that the storage link exists: php artisan storage:link
• Adjust the disk and visibility in the config file according to your infrastructure.

Quick access

• Via direct URL: /admin/my-profile or /app/my-profile
• To make it visible in the sidebar navigation, set shouldRegisterNavigation(true) in the respective Provider.

Reference

• Plugin repository: https://github.com/joaopaulolndev/filament-edit-profile

Service Desk Plugin — filament-service-desk

ServiceDeskKit comes with the filament-service-desk plugin pre-installed, providing a complete helpdesk and support ticket system fully integrated into the Filament panels.

Features

• Ticket Management — Create, assign, track, and resolve support tickets with comments, attachments, and full history
• SLA Policies — Define response and resolution time targets with automatic breach detection and escalation rules
• Knowledge Base — Publish articles organized by categories with versioning, feedback, and view tracking
• Service Catalog — Offer a catalog of services with custom form fields and approval workflows
• Departments & Categories — Organize tickets by department and category for better routing
• Canned Responses — Pre-defined response templates for common questions
• Business Hours — Configure work schedules that SLA calculations respect
• Email Channels — Receive tickets via email with support for IMAP, Mailgun, SendGrid, Resend, and Postmark
• Tags — Flexible tagging system for tickets

Panel Integration

The plugin provides three specialized plugin classes, each designed for a specific panel:

Panel	Plugin Class	Features
Admin (/admin)	ServiceDeskPlugin	Full management: tickets, departments, categories, tags, SLA, knowledge base, service catalog, email channels, canned responses, business hours, escalation rules
Agent (/agent)	ServiceDeskAgentPlugin	Ticket handling: view assigned tickets, respond, use canned responses, manage SLA
App (/app)	ServiceDeskUserPlugin	User portal: create tickets, view own tickets, browse knowledge base, request services from catalog

Configuration Files

• config/filament-service-desk.php — Filament plugin settings (navigation, features toggle, resource/widget overrides)
• config/service-desk.php — Core settings (models, ticket options, SLA, knowledge base, service catalog, email, notifications)

Key Settings in config/service-desk.php

'models' => [
    'user' => \App\Models\User::class,      // Model that creates tickets
    'operator' => \App\Models\Operator::class, // Model that handles tickets
],

'ticket' => [
    'reference_prefix' => 'SD',       // Ticket reference prefix (e.g., SD-00001)
    'default_priority' => 'medium',    // Default priority for new tickets
    'max_file_size' => 10240,          // Max attachment size in KB
],

'sla' => [
    'enabled' => true,
    'auto_apply' => true,              // Automatically apply SLA policies
    'near_breach_minutes' => 30,       // Warning before SLA breach
],

Required Model Traits

The following traits must be added to your models (already configured in this kit):

• App\Models\User — Uses JeffersonGoncalves\ServiceDesk\Concerns\HasTickets (allows users to create and manage their tickets)
• App\Models\Operator — Uses JeffersonGoncalves\ServiceDesk\Concerns\IsOperator (enables operator functionality: ticket assignment, department membership, etc.)

Customization

You can override any resource or widget by specifying your custom class in config/filament-service-desk.php:

'resources' => [
    'admin' => [
        'ticket' => \App\Filament\Admin\Resources\CustomTicketResource::class,
        // ...
    ],
],

Toggle features per-panel using fluent methods on the plugin:

ServiceDeskPlugin::make()
    ->knowledgeBase(true)
    ->sla(true)
    ->emailChannels(true)
    ->serviceCatalog(true)
    ->navigationGroup('Service Desk'),

Reference

• Plugin repository: https://github.com/jeffersongoncalves/filament-service-desk
• Core package: https://github.com/jeffersongoncalves/laravel-service-desk

Resources

ServiceDeskKit includes support for:

• User, operator, and admin management
• Multi-guard authentication system (admin, operator, web)
• Integrated helpdesk with tickets, SLA, knowledge base, and service catalog
• Tailwind CSS integration
• Database queue configuration
• Customizable panel routing and branding

License

This project is licensed under the MIT License.

Credits

Developed by Jefferson Gonçalves.